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Where possible, you should always note down the error message (and any error numbers) generated when a PC encounters a problem before you let us know. If the error messages are in connection with an e-mail delivery problem then please forward any bounce-back messages associated with the error to us – it makes finding a solution to the problem much easier.
Before calling us with any IT problem, we suggest that any cables are checked to ensure they’re working. If possible, swap any suspect cables with another cable of the same type to check that the cable isn’t at fault.
Shutting down your PC and turning it back on again can help to resolve many basic PC and laptop problems and is usually the first thing a helpdesk will suggest. You should not do this on server computers, though!
Your first port of call should be to check who is affected by the lack of internet. Is it just your computer? Or everybody in the company?
If the problem affects everybody, you can turn your router off and leave it for a few minutes before turning it back on again.
Routers are prone to “freezing” if there are any blips in the power. Turning it off and on forces the router to reset itself, and in our experience, this simple step can solve over 50% of Internet problems.
Please note that if you are a PC Net/EPX client and have a fully-managed firewall router from us then there is no need to turn the router on and off as the routers we sell do not ‘freeze’ if there is a blip in power.
Other reasons for Internet outages can be faults on the line – you can contact BT for a line check – or a fault with your Internet Service Provider – contact them for a service status check.
Alternatively, if you are a PC Net client, get in touch with our support line.
Again, your first action should be to check whether the problem is with your email or is affecting employees across the workplace.
Check to see if you have a working Internet connection, if not – and the issue is a workplace-wide problem – then try restarting your router or call us for help!
We would usually check the PC for malicious software and check memory usage. If your PC is running out of memory and having to use virtual memory, it will run much slower. Extra memory is a fast and cheap way of speeding a PC up, as long as slots are available inside the PC to fit more memory in!
Check the print queue; make sure no jobs are waiting to be printed. If the printer starts printing lines or smudges, check your toner cartridge. We can service printers but will let you know if it’s not worth it.