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To suddenly discover, on world news, that the business critical network storage device our company relies on were being globally hacked, was terrifying. It had all broken overnight in the USA but before we could even react we received a call from PC Net to inform us and to arrange to immediately install a patch. I have used PC Net for systems, equipment and cabling for many years and to receive that level of service is simply outstanding. It is how customer service should be, proactive as well as reactive! Highly recommend PC Net.
Rosie Beswick, Managing Consultant, Rosie Consulting
Can you please pass our thanks onto Robert and anyone else involved in sorting the e-mail problem with the Council, we are now back in touch. Great work, thank you.
We have found the migration to 365 outlook really easy, we didn’t have to do anything and had no interruption of the service and once installed, the program looks exactly the same. It is much easier to log on remotely too and overall, I wish we had changed it earlier…. I highly recommend the swap!
Paul was already working on the problem before we’d even noticed! What great service
Thank you to you and all the team for all your support over the last 12 months
I know we can be demanding but your support has been invaluable
Many thanks and merry Christmas to all your team
I just wanted to let you know how impressed I have been with Matt this week.
He sorted out access to our Sharepoint for our new advisers very quickly on Tuesday afternoon – he was simply brilliant!
Brilliant and affordable service from Katy and the team.. they supported our office refurbishment with a new laptop, on desk screen and docking and an extremely pleasant and helpful technician who transferred information from the old system. 1 hour from start to finish and no disruption at all to our working day. Would HIGHLY recommend!)
When launching a new law firm we knew the right IT infrastructure and support was a critical choice. From previous dealings we approached Katy and the PC Net team along with other potential IT suppliers. It was quickly clear PC Net were the right choice because they were incredibly helpful, practical and supportive.
We need personal service and quality care because IT is business critical in a modern law firm. The service has been outstanding.
Thank you for all your hard work over the weekend by Paul and Matt, also a thank you for the transition which also seems to have gone well too, we look forward to a long term business relationship as this was quite a big decision having been with another IT support company for about 16 years.
Once again, thank you all.
We have used PC Net Solutions for well over 17 years for supplying and maintaining our computer and IT requirements. I cannot speak highly enough of the whole organisation. The quality of service is first class. My business very much needed to come out of the dark ages and PC Net facilitated that transition smoothly and efficiently.
Katy, your first port of call arranges and delegates your queries and concerns with effortless efficiency and Paul and Andy continue with a high degree of technical expertise. Whether its problems logging on remotely or information on new equipment, they have never disappointed, which is why I had no hesitation, when asked to provide this testimonial.
The installation went very well. Robert was very professional and patient when I was asking lots of questions! Although the installation was very simple I felt that plenty of time had been allocated to us so nothing was rushed or overlooked. The server itself so far is performing well and I hope it continues to do so for many years to come. I feel assured that if any problems arise your professional team will be able to help.
I am absolutely indebted to you. Nathan called me as he was leaving to let me know, you wouldn’t believe the relief I feel! Sincerely grateful to you all for dropping your other jobs to look into it. This is why I rate you guys so highly. Thank you.
We have used Katy, Paul and the team at NSS for the last 20 plus years, I have personally dealt with them since 2003 and have found them to be exemplary within their field. Over the course of time they have assisted us with numerous computer and office equipment issues ensuring that as a company we have the equipment and know how to stay abreast of today’s ever changing IT technology. They have assisted us with two complete office/factory relocations, installing a completely new network to accommodate our three sites, two of which work remotely without problems. They are contracted to maintain our system and equipment and are always helpful and prompt should any issues arise as well as being competitive.
Have to say we are very impressed with PC Net… wished we’d have moved years ago!
One of our biggest customers, with over 300 employees, declared themselves “officially delighted” with our project management of their relocation to new premises in under 55 hours. Our PC Net team worked over the weekend to ensure that the operation ran seamlessly. The result? The old office closed at 5.00 on the Friday and the new one opened on Monday morning with business as usual.
Key to the successful move was meticulous planning and getting all IT infrastructure in place ahead of the physical move ready to plug and go. We supplied the new hardware, including servers which were pre-installed and configured, as well as wireless access points (WAPs) throughout the new 3-floor office block. The 100% wireless-coverage enables everyone to move around freely within the building with any mobile device without losing wireless signal – and means they can work wherever they want. Everyone benefits from the flexibility and is more productive as a result.
Thank you so much for responding instantly and saving me from a significant crisis with my laptop which I depend on to such a great extent. Brilliant service, effective outcome, swiftly achieved and all with tea and smiles!
“Just a quick email to say thanks for the last 9 days 12 hours and 6 minutes. Life with a stable server has become so boring but its bliss. Thank you so much for all the work you have done, are doing and are going to do.”
After installing a new software package in our office we were told that our server wasn’t compatible. PC Net came and assessed our systems, installed new servers and took our computers away for servicing. Any issues we had were resolved in a professional and timely manner and the remote help we have received since has been excellent. There may well be problems that arise in the future and we are more than confident that PC Net will be on hand to help keep us up and running!’
Thanks to Katy and the NSS team we had a disaster recovery plan in place and an uninterruptible power supply (UPS) installed able to keep the business and our IT systems running without a hitch, when we were hit by a recent power cut. It’s true, pro-active management really does pay off.
We ordered a replacement server from PC Net in November 2013. The server was installed over a weekend, which meant that we had no down time during open hours. An engineer was on site first thing on Monday morning to sort out any issues and help the staff. We have employees who work remotely and they were all connected up to the new server as soon as they were available. There were very few problems following the server replacement, but NSS were available at the end of the phone at all times to fix anything which caused us to scratch our heads
Thank you NSS! Even though we have an extended next day manufacturer’s warranty on our server; – when the motherboard developed a fault, the manufacturer sent out an engineer who first arrived with a faulty part, the next day he arrived with another faulty motherboard. So the “next day” repair of the server took a week. Meanwhile we were able to carry on working as NSS had installed a loan server as part of our maintenance contract with them. Once the server was repaired, it was swapped outside working hours.
“Having been advised to be careful to ensure that our anti-virus software was up to date by an e-flyer from Katy at PC Net we were still hit by the ‘Crypto Locker’ virus due to a human error on our behalf. The incident occurred almost at the end of our business day (4:45 pm) and I decided to contact Katy to see if she could offer any advice. Not only was advice provided immediately, but a technician was dispatched immediately; arriving within the hour. To say that I was pleased with the service offered is an understatement.
My expectations were completely surpassed. The prompt action saved a considerable amount of data being affected and ensured that very little business ‘down-time’ was experienced. A huge thank you to Katy, Paul and the rest of the PC Net team.”
“We approached PC Net in May of this year to undertake a complete overhaul of our Server and PC’s for our Telford office.
“As a Support and Care Provider to the elderly it was essential this exercise would not affect the service we provide but more importantly had as little impact on our business with no down time.
“PC Net where very diligent in this task and we were very happy with the time taken to ensure a smooth transition took place ensuring we were able to carry on as normal.
“This is a first-class service and I have no hesitation in recommending PC Net.”
“Just a quick note to say thanks for getting us up and running so quickly AGAIN! Last week was a little hectic so your speed was crucial and as ever you all delivered. ”
“Success. Please thank genius Paul again for me – your customer service is as good as ever and I do recommend you whenever I can.”
“Shelley Signs have worked with PC Net for many years. They are reliable and always sort out problems quickly. The team at PC Net are thoroughly recommended!”
“Whew! My relief when Robert logged on to my computer remotely to configure my daily back up Acronis software was huge! As a bit of a techie girl, I’d already bought the external back-up drive and the software and was all set to do it myself as I enjoy keeping on top of the technology I use to run my business. However, when I realised I was going to have to sit and read through a detailed manual just to find out which configuration settings I needed, a reality check kicked in.
As Your Virtual Organiser, I urge business owners to delegate those tasks that others do better than them and focus their energy on those key aspects of their business which they do best. I needed to take my own advice. I asked Robert to log on to my PC while I was working on something else and made much better use of my time.
Given that we hit a few glitches along the way (all down to my hardware) I’m really glad it was Robert who unpicked them rather than me.
Each evening I cast a glance at my external back up drive, see the blue light winking happily while the Backup icon on the Desktop tells me it’s doing its job. Now I’m an enthusiastic advocate for remote support, especially for solopreneurs like myself. We don’t need a full-time IT engineer but we do need peace of mind and someone to ‘hop in’ and to check all is fine or trouble-shoot from time to time.”
“Katy and her team at PC Net have always provided a first class service in respect of our IT requirements, including moving the whole office from one location to another in a timely and orderly manner so that there was no disruption of service to our clients. The service we receive from Katy and her team is immeasurably better than our former IT service provider, where there was little continuity, delays in dealing with problems and frustration in trying to get matters sorted out satisfactorily.”
“We use Katy’s company to mail wash our emails. We get hardly any spam now, a huge and time-efficient difference to previously. Would recommend them to anybody.”
“Katy has been servicing our business needs for a number of years now and I wouldn’t entertain moving companies. PC Net are thorough, expert and nice people to deal with. Trust is a big issue in business and Katy and her team deliver a quality service with a smile. What can I say?”
We have worked with Katy & the team at PC Net since 2003. Over that period we have found them to be a highly professional & very reliable organisation with a detailed knowledge of IT support issues ranging from hardware & software advice through to data migration, security & remote access.”
I approached PC Net to undertake an complete overhaul of my entire IT to help me compete on a global stage, ensure safer systems and strong back up.
I knew my goal but not the path. PC Net led me through the process, costing and explaining options as we progressed, listening to every question how ever simplistic it might be. In conclusion, I have a system that totally meets my needs within a realistic and affordable budget and has good longevity; all vital for a small business.
I would highly recommend PC Net and have an on-going support contact to prove my trust in their ability.
On behalf of Newport Town Council I would like to thank P.C. Net Solutions for all the help and support they provide to this busy office.
P.C. Net has been our trusted supplier for IT equipment, maintenance and IT support for many years now and the service just gets better and better. We are especially grateful for the speed at which you act to solve our problems, engineers are always on site very quickly.
We are also grateful that they keep our staff well informed and can help even our most novice IT people to understand the situation. I would also like to thank you personally, it is great to know there is always a cheery, helpful voice at the end of the phone.
We look forward to working with you again this year. Again, many thanks.
We had a major upgrade with a new server, PCs, software, and Broadband installation all supplied by PC Net.
These systems have proved to be both robust and reliable – resulting in reasonable ongoing maintenance costs with minimal interruptions. When there are problems, PC Net’s response time is good, and I would have no hesitation in recommending them.