24/01/17

We are recruiting…

At Network Support Solutions, customer
care has always been our top priority.

We are looking to recruit an Administrative Assistant – a crucial role within the organisation – to support
our clients.

Job Description:

• Answering the telephone
• Log all calls via phone or email from
  customers
• To assign jobs to engineers, organise
  their diary and liaise with customers
• To log time taken to support customers
• To raise quotations for goods and
  services for customers
• To order equipment and services from suppliers
• Oversee stock control, ensure that basic
  equipment needed on a regular basis is kept in stock and is booked out to
  customers as required
• To raise paperwork for support contracts
• To communicate with customers, suppliers,
  engineers and business owners
• To supervise the apprentice as required
• To report to Managing Director Katy
  Jones

Person Specification

Essentials

• Excellent organisational skills,
• IT confidence,
• Confident and polite communication
  skills, both written and on the phone.
• Strong literacy skills
• Be punctual and reliable

Desirable

• Experience in customer care
• Ability to offer first line computer
  support
• Level headed/calm in a crisis and able to
  prioritise workload

Apply to katy@networksupportsolutions.co.uk with CV, and a covering letter listing experience and
applicable skills.

Let us know why you are the right person
for this role, which is to start as soon as possible.