24/01/17

We are recruiting…

We are RecruitingAt Network Support Solutions, customer
care has always been our top priority.

We are looking to recruit an Administrative Assistant – a crucial role within the organisation – to support
our clients.

Job Description:

  • Answering the telephone
  • Log all calls via phone or email from
    customers
  • To assign jobs to engineers, organise
    their diary and liaise with customers
  • To log time taken to support customers
  • To raise quotations for goods and
    services for customers
  • To order equipment and services from suppliers
  • Oversee stock control, ensure that basic
    equipment needed on a regular basis is kept in stock and is booked out to
    customers as required
  • To raise paperwork for support contracts
  • To communicate with customers, suppliers,
    engineers and business owners
  • To supervise the apprentice as required
  • To report to Managing Director Katy
    Jones

Person Specification

Essentials

  • Excellent organisational skills,
  • IT confidence,
  • Confident and polite communication
    skills, both written and on the phone.
  • Strong literacy skills
  • Be punctual and reliable

Desirable

  • Experience in customer care
  • Ability to offer first line computer
    support
  • Level headed/calm in a crisis and able to
    prioritise workload

Apply to katy@networksupportsolutions.co.uk with CV, and a covering letter listing experience and
applicable skills.

Let us know why you are the right person
for this role, which is to start as soon as possible.