23/02/23

IT support for small businesses

Research shows small and medium enterprises that employ between one and 249 employees contribute more than £2 trillion in turnover to the economy and employ 44% of the British workforce.

This is one of the reasons it is important to IT support teams to ensure small businesses have all the tools and information they need to continue to work smoothly and productively and grow and succeed as they wish.

Tools for small businesses

There are a number of technology tools that help small businesses to work more efficiently and allow employees to be more productive. These include:

  • Project management tools
  • Customer Relationship Management
  • HR systems
  • Accounting Software
  • Communication and collaboration software
  • Password Management Tools

Once your business begins to use these tools IT support will ensure everything runs smoothly and security is monitored.

IT support for small businesses

Focus – A helpdesk allows you to focus attention and resources on the business, rather than on day-to-day IT support issues.

Security and Compliance – Security monitoring, patch management, and automated alerting are all key parts of IT frameworks. Our EPX helpdesk monitors these tools as standard.

24/7 monitoring – Systems are monitored 24 hours a day, seven days a week, 356 days a year and an out-of-hours service allows employees to call for help whenever they may need it.

Outsourcing benefits – In-house teams require multiple personnel with highly diverse skill sets, all of whom require training and holidays. An outsourced team has a wide range of skills and it is the external company that invests in training, development, and software to provide a guaranteed service level.

Automation and monitoring to reduce downtime – Automated monitoring reduces downtime, resulting in less frustration for staff and increased productivity. Problems are often fixed before staff even know they exist!

Bearing budgets in mind

IT packages are designed so that employees can contact the service desk without having to worry about excess charges. All pricing is simple and is based on a per-user/device/server basis to allow SMEs to predict how costs will change as they grow.

If you would like more information on our IT support for small businesses please contact us.