Where possible, you should always note down the error message (and any
error numbers) generated when a PC encounters a problem before you let
us know. If the error messages are in connection with an e-mail delivery
problem then please forward any bounce-back messages associated with
the error to us – it makes finding a solution to the problem much
Before calling us with any IT problem, we suggest that any cables are
checked to ensure they're working. If possible, swap any suspect cables
with another cable of the same type to check that the cable isn't at
Switch off and on
Shutting down your PC and turning it back on again can help to resolve
many basic PC and laptop problems and is usually the first thing a
helpdesk will suggest. You should not do this on server computers,
Your first port of call should be to turn your router off and leave it for a few minutes before turning it back on again. Routers are prone to "freezing" if there are any blips in the power. Turning it off and on forces the router to reset itself and in our experience this simple step solves over 50% of Internet problems.
Other reasons for Internet outages are faults on the line - you can
contact BT for a line check - or a fault with your Internet Service
Provider - contact them for a service status check, or phone Network Support Solutions!.
Check to see if you have a working Internet connection, if not then try
restarting your router (see our other top tips) or call us for help!
PC running slowly?
We would usually check the PC for malicious software and check memory
usage. If your PC is running out of memory and having to use virtual
memory, it will run much slower. Extra memory is a fast and cheap way of
speeding a PC up, as long as there are slots available inside the PC to
fit more memory in!
Check the print queue; make sure there are no jobs waiting to be
printed. If the printer starts printing lines or smudges check your
toner cartridge. We can service printers, but will let you know if it's
not worth it.